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Shivansh Kumar

@shivanshkumar

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Results-driven Social Media Marketing Specialist

India

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What I'm looking for

Seeking a role to leverage my skills in social media marketing to drive digital success

As a seasoned social media marketing specialist, I leverage my expertise in developing and executing strategies for organic growth, content marketing, and SEO to drive digital success. With a strong background in customer service, I excel in solving complex issues and enhancing user satisfaction.

Throughout my career, I have successfully scaled YouTube channels, managed social media calendars, and driven audience engagement and brand visibility. I am committed to utilizing my skills in social media marketing to drive business growth and improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Relations Officer

Altruist Technologies Pvt. Ltd.

Dec 2022 - Feb 2023 (2 months)

Led inbound support for Airtel postpaid customers, increasing first-call resolution by 20% and improving customer satisfaction by 15%. Resolved complex billing and service inquiries, enhancing customer retention rates by 20% through strategic communication.

Customer Service Communication Problem Solving Customer Retention

Digital Marketing Intern

COOK N KLEAN

Nov 2022 - Jan 2023 (2 months)

Grew YouTube channel subscribers by 21.6% within six months through strategic content creation and audience engagement. Managed and optimized social media content calendars, resulting in a 35% increase in audience engagement across platforms.

Content Strategy Content Creation Social Media Strategy SEO YouTube

Customer Care Executive

Radical Minds Technology

Jan 2019 - Mar 2019 (2 months)

Streamlined communication for Zomato delivery agents, boosting service efficiency by 25% and customer satisfaction. Spearheaded logistics improvements, increasing delivery efficiency by 50% and reducing average delivery times by 35%.

Customer Service Communication Process Improvement