SSShivani S
@shivanis
Technical Program Manager driving payments, e-commerce, and agile transformations.
United StatesWhat I'm looking for
I am a Technical Program Manager with 5+ years in IT, experienced in program/project management, product roadmapping, and testing within event-driven microservice architectures. I drive Agile adoption, stakeholder collaboration, and data-driven decisions to deliver high-availability e-commerce and payments systems.
I have led global teams to improve payment features, uptime, conversion rates and customer retention while implementing real-time monitoring, fraud detection and scalable integrations. I focus on measurable impact—faster releases, reduced fraud, higher adoption and revenue growth—while aligning engineering, product and business stakeholders.
Experience
Work history, roles, and key accomplishments
Technical Program Manager
NCTD
Dec 2024 - Present (10 months)
Enhanced Agile workflows for payments, improving feature delivery cycles by 30% and reducing time-to-market for critical updates by 40%; integrated multi-payment methods into the PRONTO app, increasing adoption by 30% and recurring-membership retention by 75%.
IKLed global teams for IKEA's e-commerce checkout, ensuring 99.99% uptime and increasing transaction success rates by 18% while improving deployment time by 70% through quality and Agile process improvements.
Program Manager
WeHub
Mar 2020 - Jul 2022 (2 years 4 months)
Led nationwide digital initiatives increasing service efficiency by 30% and online accessibility by 40%; represented India at Dubai Expo 2020, managing 45 incubatees and securing 9 partnership deals.
Business Analyst
TK Maxx
Aug 2018 - Mar 2020 (1 year 7 months)
Executed A/B tests that improved email open rates by 27% and optimized digital marketing campaigns to increase e-commerce conversion rates by 13% using SQL and BI tools.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Newcastle
Master of Science, International Business Management
2018 - 2020
Completed a Master of Science in International Business Management with coursework focused on global business strategy and management practices.
St. Francis College
Bachelor of Commerce, International Business
2015 - 2018
Completed a Bachelor of Commerce in International Business with studies in commerce, international trade, and business fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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