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Shivani SSS
Open to opportunities

Shivani S

@shivanis

Technical Program Manager driving payments, e-commerce, and agile transformations.

United States
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What I'm looking for

I seek a senior program/product role where I can lead cross-functional teams, drive Agile delivery, improve payments and e-commerce experiences, and deliver measurable business impact.

I am a Technical Program Manager with 5+ years in IT, experienced in program/project management, product roadmapping, and testing within event-driven microservice architectures. I drive Agile adoption, stakeholder collaboration, and data-driven decisions to deliver high-availability e-commerce and payments systems.

I have led global teams to improve payment features, uptime, conversion rates and customer retention while implementing real-time monitoring, fraud detection and scalable integrations. I focus on measurable impact—faster releases, reduced fraud, higher adoption and revenue growth—while aligning engineering, product and business stakeholders.

Experience

Work history, roles, and key accomplishments

IKEA logoIK

Technical Program Manager

Jul 2022 - Nov 2024 (2 years 4 months)

Led global teams for IKEA's e-commerce checkout, ensuring 99.99% uptime and increasing transaction success rates by 18% while improving deployment time by 70% through quality and Agile process improvements.

Education

Degrees, certifications, and relevant coursework

University of Newcastle logoUN

University of Newcastle

Master of Science, International Business Management

2018 - 2020

Completed a Master of Science in International Business Management with coursework focused on global business strategy and management practices.

SC

St. Francis College

Bachelor of Commerce, International Business

2015 - 2018

Completed a Bachelor of Commerce in International Business with studies in commerce, international trade, and business fundamentals.

Tech stack

Software and tools used professionally

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