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SS@shivanis
Technical Program Manager driving payments, e-commerce, and agile transformations.
United StatesI am a Technical Program Manager with 5+ years in IT, experienced in program/project management, product roadmapping, and testing within event-driven microservice architectures. I drive Agile adoption, stakeholder collaboration, and data-driven decisions to deliver high-availability e-commerce and payments systems.
I have led global teams to improve payment features, uptime, conversion rates and customer retention while implementing real-time monitoring, fraud detection and scalable integrations. I focus on measurable impact—faster releases, reduced fraud, higher adoption and revenue growth—while aligning engineering, product and business stakeholders.
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Work history, roles, and key accomplishments
NCTD
Dec 2024 - Present (11 months)
Enhanced Agile workflows for payments, improving feature delivery cycles by 30% and reducing time-to-market for critical updates by 40%; integrated multi-payment methods into the PRONTO app, increasing adoption by 30% and recurring-membership retention by 75%.
IKLed global teams for IKEA's e-commerce checkout, ensuring 99.99% uptime and increasing transaction success rates by 18% while improving deployment time by 70% through quality and Agile process improvements.
WeHub
Mar 2020 - Jul 2022 (2 years 4 months)
Led nationwide digital initiatives increasing service efficiency by 30% and online accessibility by 40%; represented India at Dubai Expo 2020, managing 45 incubatees and securing 9 partnership deals.
TK Maxx
Aug 2018 - Mar 2020 (1 year 7 months)
Executed A/B tests that improved email open rates by 27% and optimized digital marketing campaigns to increase e-commerce conversion rates by 13% using SQL and BI tools.
Degrees, certifications, and relevant coursework
UNMaster of Science, International Business Management
2018 - 2020
Completed a Master of Science in International Business Management with coursework focused on global business strategy and management practices.
Bachelor of Commerce, International Business
2015 - 2018
Completed a Bachelor of Commerce in International Business with studies in commerce, international trade, and business fundamentals.
Software and tools used professionally
United StatesYou can contact Shivani and 90k+ other talented remote workers on Himalayas.
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