At JPMorgan Chase & Co., I directed program governance and operational delivery for SMB Payroll and Digital Merchant Onboarding. I built a cross-program issue escalation and monitoring framework to help resolve blockers across Product, Engineering, and Business teams.
At Infosys Limited, supporting American Express, I managed Operational Risk Events and Corrective Action Plans in Archer GRC. I partnered with engineering, operations, and compliance teams on root cause analysis, system fixes, customer remediation, and preventive controls.
Earlier, at Infosys Limited supporting American Express, I deployed Splunk dashboards and log-ingestion pipelines for authorization monitoring. At Infosys Limited supporting Bank of America, I led a 15-developer team delivering payment platform enhancements, including Quick Pay and deposit funding initiatives.

