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Shabana User

@shabanauser3

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I lead large-scale digital payment, data migration, and enterprise software delivery programs.

United States

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What I'm looking for

I'm looking to lead complex technical programs that connect product, engineering, and business teams, particularly in digital payments, enterprise platforms, data migrations, and regulated environments.

At Capital One, I lead an $80M+ enterprise integration portfolio and the Digital Wallet Platform Modernization program across 36+ Agile teams, six wallet platforms, and 14 workstreams.

I direct Apple Wallet delivery within Payment Services, partnering with Apple stakeholders and managing end-to-end dependencies, capacity, budgets, risks, and compliance-focused platform migrations.

Previously at Discover, I increased engineering velocity by 40% over eight months by clearing architectural blockers, improving backlog refinement, and coordinating testing across digital payment product families. At Amazon, I directed a 60+ person technical quality organization supporting Devices Software & Services.

Across TCS client engagements for Cardinal Health, JPMorgan Chase, and MetLife, I've delivered call-center applications, data warehouse migrations, ETL modernization, regulatory remediation, and a conversion affecting more than 2.1 million customers.

Experience

Work history, roles, and key accomplishments

Current

Technical Program Manager

Current

Capital One

May 2025 - Present (1 year 4 months)

Managed an $80M+ enterprise integration systems portfolio, aligning 229 legacy Discover teams and 51+ Capital One teams across 14 workstreams. Owned end-to-end delivery for Digital Wallet Platform Modernization and directed Agile delivery for the Apple Wallet product family.

Program Management Agile Delivery End to end delivery Dependency Management Risk Management Capacity Planning Stakeholder Engagement Jira Confluence Power BI Tableau Microsoft Project GitHub Ab Initio GitHub Co Pilot Claude Code Gemini NotebookLM

Technical Program Manager

Discover Financial Services

Jan 2024 - Apr 2025 (1 year 3 months)

Drove Agile delivery and technical execution for the Token Requestor Device Agnostic product family, managing complex dependencies across digital payment infrastructure. Increased engineering team velocity by 40% over 8 months and developed custom JIRA dashboards for program health tracking.

Agile Delivery Technical Implementation Dependency Management E2E Testing Jira Data Driven Improvements Program Health Tracking

Quality Services Manager

Amazon.com LLC

Jan 2022 - Dec 2023 (1 year 11 months)

Directed a technical quality organization of 60+ personnel across 3 teams, ensuring high-value software increments met strict quality specifications. Optimized resource allocation and capacity planning, reducing idle time and commitment misses by 15%.

Quality Management Resource Allocation Capacity Planning Offshore Team Management Cross functional Alignment Release Cycle Acceleration

Program Manager / Technical Delivery Manager

Tata Consultancy Services

Jun 2003 - Dec 2021 (18 years 6 months)

Progressive leadership roles managing complex technical engagements for enterprise clients, including technical delivery management for Cardinal Health and JP Morgan Chase. Led data warehouse migrations, ETL rationalization, and regulatory remediation projects.