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Shivani Maheshwari

@shivanimaheshwari

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Experienced human resource professional with a focus on retention strategies.

India

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to make a significant impact on employee engagement and retention.

I am a well-qualified human resource professional with over 8 years of experience in financial roles within large and fast-paced corporations. My expertise lies in improving operations and solving problems, particularly in employee retention and performance management. I have a proven track record of building lasting relationships with key decision-makers and team members to further company goals.

Currently, as a Retention Specialist at Teleperformance, I have successfully increased individual retention rates by 36%-40% and achieved a 95% employee satisfaction rate. My ability to optimize workflow processes has resulted in a 25% reduction in project completion times. I am passionate about fostering a positive work environment and promoting employee engagement, which I believe are crucial for organizational success.

With a strong foundation in digital marketing and an MBA in Human Resource and Marketing, I am ready to leverage my training and experience to take on new professional challenges. I am a creative solutions architect with real-time problem-solving flexibility, eager to contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Human Resource (Retention Specialist)

Current

Teleperformance

Nov 2021 - Present (3 years 6 months)

As a Retention Specialist, I improved employee retention by 36%-40% and reduced hiring costs by 20%-30%. I handled grievances, optimized workflows, and received multiple employee of the month awards for my contributions to employee satisfaction and operational efficiency.

Employee Retention Grievances Workflow Optimization HR Tools (ATS Communication Skills Data Analytics Employee Engagement Onboarding Performance Management

Sr. Executive

Teleperformance

Mar 2020 - Oct 2021 (1 year 7 months)

In my role as Sr. Executive, I enhanced customer experience through knowledge base creation and improved response times. I collaborated with teams to resolve issues and implemented quality assurance practices to streamline operations.

Customer Experience Cross Functional Collaboration Data Management Quality Assurance Customer Satisfaction Process Improvement Communication Skills

Data Processing Analyst

Akash Informatics Pvt. Ltd.

Nov 2019 - Mar 2020 (4 months)

As a Data Processing Analyst, I managed data for a US-based app and website, collaborated on data management strategies, and analyzed customer behavior trends to enhance user experience.

Data Analysis Data Management App Development Reporting Cross Functional Collaboration Specification Maintenance Problem Solving Communication Skills

SME (Process Associate)

Tata Consultancy Services

Apr 2016 - Nov 2019 (3 years 7 months)

In my role as SME, I developed training materials, streamlined operations, and collaborated with teams to innovate products. I also prepared reports and presentations for senior management.

Training Development Project Management Cross Functional Collaboration Reporting Presentation Skills Client Communication Quality Assurance

Education

Degrees, certifications, and relevant coursework

IPS Academy

Master of Business Administration, Human Resource and Marketing

2021 -

Pursued a Master of Business Administration with a focus on Human Resource and Marketing, gaining advanced knowledge in digital marketing strategies and human resource management.