Open to opportunities

Shivani Kapur

@shivanikapur

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Strategic client success professional driving revenue and retention through data-driven solutions.

India

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What I'm looking for

I seek a role in a forward-thinking company focused on client success and revenue growth, offering opportunities to solve complex problems, collaborate cross-functionally, and advance my product and revenue-management expertise.

I am a strategic, results-driven client success and product specialist with experience across SaaS and service industries, focused on revenue optimization and long-term client retention. I consistently resolve complex client issues, manage high-stakes portfolios, and maintain strong cross-functional partnerships with product and engineering teams.

At PriceLabs Revenue Solutions I supported portfolio-level clients on dynamic pricing and revenue management, diagnosed integrations, guided pricing algorithm configuration, and contributed to feature testing—achieving a 95% customer satisfaction rate and promotion to IC2. Previously, I delivered error-free process work and exceptional client service in analyst and operations roles across multiple organizations.

I bring an analytical mindset, strong troubleshooting skills, and a commitment to continuous learning and operational excellence. I seek to join a forward-thinking team where I can apply my client management, revenue optimization, and process-improvement expertise to drive growth and customer success.

Experience

Work history, roles, and key accomplishments

Current

Product Specialist

Current

PriceLabs Revenue Solutions Private Limited

Apr 2024 - Present (1 year 9 months)

Supported portfolio-level clients to optimize dynamic pricing and revenue management, resolved complex integrations with PMS/channel managers, and collaborated with product and engineering to improve features, maintaining a 95% customer satisfaction rate.

Revenue Management Client Success Troubleshooting Cross Functional Collaboration

Client Assistant

Wing Ops India Pvt Ltd

Jul 2023 - Mar 2024 (8 months)

Assisted business owners with client interactions, CRM record management, invoicing and payment processing, and email follow-ups, earning positive client feedback for quality performance.

CRM Invoicing Payment Processing Client Communication Record keeping Attention To Detail

Analyst

BMTG Advisors Pvt Ltd

Feb 2021 - May 2022 (1 year 3 months)

Examined property title chains and public records, summarized legal/insurance details, and collaborated with attorneys and lenders to resolve title issues while maintaining error-free business processes.

Title Examination Legal Documentation Reporting Team Coordination

Analyst

PeopleScout India Pvt Ltd

Jun 2019 - Aug 2020 (1 year 2 months)

Maintained client relationships and resolved invoice/account disputes for Fortune 500 clients, performed data entry and rebilling, and supported SOP updates while achieving 100% quality and SLA compliance.

Client Relationship Management Data Entry Escalation Management Coaching Quality Assurance

Process Associate

Tata Consultancy Services E-Serve Ltd

Mar 2017 - Mar 2019 (2 years)

Handled delinquent account collections, negotiated payment plans, issued final notices, and coordinated with agencies to facilitate payments, earning Star Performer recognition.

Debt Collection Negotiation & Compliance Payment Processing Documentation

Education

Degrees, certifications, and relevant coursework

Punjab Technical University

Bachelor of Computer Applications, Computer Applications

Activities and societies: Dedicated to continuous learning via digital platforms, networking, reading, and participating in personal development activities.

Completed a Bachelor in Computer Applications emphasizing foundational computing concepts and practical application development.