At PriceLabs Revenue Inc., I manage a portfolio of roughly 50 small-business accounts each month, supporting customers from onboarding through post-sales support. I run product demos focused on early adoption and helping customers understand ROI before their free trials end.
As a Product Specialist - II, I handle customer interactions across tickets, live chat, and calls, including escalations involving churned or at-risk users. My personal CSAT has stayed above 94% monthly, with a median response time under two hours.
I work with Product, Data Science, and Engineering to follow customer-journey issues through to resolution. I also write customer-facing knowledge base content and internal guides, and mentor new PS-I hires on escalation handling and customer success fundamentals.
Previously, as a Product Specialist - I at PriceLabs Revenue Inc., I supported Airbnb and vacation rental clients with data-driven pricing, product troubleshooting, and adoption. I used demand and market data to identify RevPAR and pricing opportunities for hosts.
