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Shivani Kalyankar

@shivanikalyankar

I resolve customer and operational issues accurately through documentation, reporting, compliance, and Excel-based tracking.

United Kingdom

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What I'm looking for

I'm looking for a structured customer support, operations, administration, or project coordination role where I can use documentation, reporting, Excel, compliance checks, and problem-solving to deliver accurate, timely outcomes.

I'm a Customer Support Executive at V2Value Biz Solutions Pvt. Ltd., managing high-volume customer and operational enquiries from accurate documentation through timely resolution.

I investigate account-related issues, identify root causes, and handle escalated cases while meeting service, quality, and compliance requirements.

I maintain internal records, track cases, monitor workloads, and prioritize competing requests to support operational reporting and consistent service delivery. I use Microsoft Excel, including pivot tables and VLOOKUP, alongside Word and structured SOPs.

My MSc in Project Management from Teesside University complements my background in Mechanical Engineering, robotics projects, and internship experience at BHEL Hyderabad. I bring cross-functional collaboration, careful quality checks, and dependable deadline management to customer and operations work.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

V2Value Biz Solutions Pvt. Ltd.

Sep 2023 - Feb 2026 (2 years 5 months)

Managed high-volume customer and operational enquiries, ensuring accurate and timely resolution. Investigated account-related issues, processed documentation, and maintained accurate records to support case tracking and reporting.

Reporting Vendor coordination Documentation Excel Word Data Tracking Problem Solving Root Cause Analysis

Education

Degrees, certifications, and relevant coursework

Teesside University

Master of Science, Project Management

2023 -

Activities and societies: Received scholarship for first year; Member of student union in Teesside; Dissertation on Study on Integration of Project management to Change management to competitive advantages

Pursued a Master of Science in Project Management, receiving a scholarship for the first year and serving as a member of the student union.

Guru Nanak Institute of Technology

Bachelor of Technology, Mechanical Engineering

Activities and societies: Member of SAME (student Association for Mechanical) Union; Member of ASME (American Society of Mechanical Engineering); Member of team super ignite Union; Dissertation in Robotics

Completed a Bachelor of Technology in Mechanical Engineering, with involvement in student associations and a dissertation in robotics.