Shivani Badhan

I'm building Repaio's 0-to-1 AI-native call analytics platform for B2B lenders and NBFCs, focused on collections compliance, Promise-to-Pay, and payment-intent extraction. I scaled QA coverage from manual sampling to approximately 100% automated LLM review at 92% accuracy.

I shipped payment-intent and PTP extraction that surfaces broken promises within 24 hours, enabling same-day agent re-engagement. I also reduced post-call work by approximately 45 seconds per call through automated dispositioning, non-payment classification, and call summarisation.

At Standard Chartered, I led payment products across APAC and the Middle East, including a microservices transition that delivered 27% faster throughput and a China cross-border TT capability under PBOC and FX compliance. I owned delivery of international payroll, cash pooling, and Nepal payment-modernisation products, including a real-time credit-card payment solution that onboarded 50,000+ users.

I bring hands-on product strategy, PRD authorship, API delivery, LLM evaluation, prompt engineering, and deep knowledge of ISO 20022, AML controls, and cross-border payments.