shivam vermaSV
Open to opportunities

shivam verma

@shivamverma2

Experienced customer support executive with a background in compliance and enhanced due diligence.

India

I am a proficient customer support executive with a robust background in compliance. I have extensive experience in resolving queries and ensuring quality standards across various industries. Fluent in English and Hindi, I am adept at multitasking and problem-solving.

As a Compliance Officer at Tech Mahindra, my core responsibilities involve ensuring regulatory compliance, implementing policies, conducting audits, performing enhanced due diligence, monitoring transactions, mitigating risks, and prioritizing enhanced due diligence practices on all clients. I have also completed a certificate of completion in English speaking, self-development, and computer skills from Freedom English Academy.

In addition, I have completed a government project worth 40 lakh within the timeframe and successfully managed more than 20 events as an event coordinator and manager. I have a typing speed of 35 WPS and possess skills in digital marketing, SEO management, social media management, and basic graphics designing.

Experience

Work history, roles, and key accomplishments

CL
Current

Contract Compliance Officer

Creative Lipi Webtech PVT. LTD.

Jan 2021 - Present (4 years 5 months)

As a Compliance Officer, I ensured regulatory compliance, implemented policies, conducted audits, and performed enhanced due diligence practices on all clients. Additionally, I monitored transactions and mitigated risks.

Tech Mahindra logoTM

Chat Support Excutive

As a chat support executive at Teleperformance, I resolved customer queries related to various processes, including Bliinkit and ASOS. Also, I was responsible for ensuring quality standards.

TE

Chat Support Executive

Teleperformance

Jan 2022 - Aug 2022 (7 months)

As a chat support executive at Teleperformance, I resolved customer queries related to various processes, including Bliinkit and ASOS. Also, I was responsible for ensuring quality standards.

Education

Degrees, certifications, and relevant coursework

shivam hasn't added their education

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Tech stack

Software and tools used professionally

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shivam verma - Contract Compliance Officer - Creative Lipi Webtech PVT. LTD. | Himalayas