Shivam Upadhyay

I am an experienced Technical Support Specialist with over 5 years of expertise in both Windows and Linux environments. My proficiency in cloud platforms such as AWS and Azure, combined with hands-on knowledge of Active Directory and system administration, allows me to provide exceptional support to global clients. I am dedicated to ensuring seamless operations and effective issue resolution, which has been a cornerstone of my professional journey.

In my current role as a Technical Support Analyst at SOTI Inc, I manage devices across all platforms for tracking and application deployment, while also overseeing AWS and Azure servers and migrations. My previous experience as a Senior Analyst at HCL Technologies involved managing iOS devices for a U.S.-based company, where I honed my skills in mobile device management and client interaction. I take pride in my ability to handle customer inquiries and resolve issues promptly, maintaining high levels of customer satisfaction.