Shivam Singh

Led a team of 30 handling and reviewing cybercrime disputes via cyber police portals, coordinating across law enforcement, state cyber cells, financial institutions, payment gateways, telecom operators, and digital wallets. Managed end-to-end transaction monitoring and fraud investigations across AEPS, UPI, internet/mobile banking, e-commerce, and POS, ensuring 100% regulatory compliance with zero

Led a team of 30 handling and reviewing cybercrime disputes and transaction monitoring across AEPS, UPI, internet/mobile banking, e-commerce, and POS. Ensured 100% regulatory compliance by adhering to RBI and internal policies, supporting audits with zero non-compliance findings.

Analyzed AEPS transaction fraud trends to determine fraud patterns and improve fraud prevention methodology through quantitative and qualitative indicators. Supervised complaint handling and escalations, supported audit-ready MIS/data, and drove transaction monitoring automation and chargeback handling via URCS (NPCI-portal), coordinating with banks and merchants to improve recovery.

Analyzed fraud trends for AEPS transactions and supervised complaint/escalation handling to strengthen fraud prevention methodology. Drove automation in transaction monitoring by revisiting red-flag checklists and improving risk rules for higher rule efficiency.

Conducted investigations into insurance fraud risks by reviewing KYC authenticity, performing forensic signature analysis, and validating mobile number evidence for VC impersonation cases. Prepared and presented investigation reports and maintained fraud MIS for assigned cases to support management decisions.

Managed regulatory body coordination and handled misselling/insurance compliance validations by reviewing customer documents and taking appropriate action. Conducted internal reviews/audits and risk management strategy reviews, supported policyholder communication, and implemented anti-corruption and anti-bribery compliance requirements.

Managed regulatory body interactions and external legal coordination while validating customer documents for mis-sell allegations. Conducted internal reviews/audits and supported compliance program implementation through risk management strategy and reporting.

Implemented proactive fraud control and monitored ATM, UPI, POS, and mobile banking transactions to detect abnormal customer activity. Produced weekly/monthly MIS, delivered rule improvement suggestions based on fraud trends, and escalated suspected cases for further investigation.

Implemented proactive fraud controls by monitoring ATM, UPI, POS, mobile banking, and e-commerce transactions to identify abnormal customer activity and early warning signals. Performed unusual event reporting, coordinated internal/external communications, and produced weekly/monthly MIS for fraud detected/missed and case reviews to guide rule and process updates.

Taught ICT for primary, secondary, and higher secondary students, delivering weekly practicals in the computer laboratory and digital classroom. Prepared students for board examinations by providing instruction for grades 9 and 10 and maintaining structured classroom routines.

Taught ICT to primary through higher secondary students and ran weekly computer-lab practicals for board-level preparation. Managed classroom organization and supported students in using computers and digital learning tools.

Grade: CGPA: 7.86

Activities and societies: Relevant coursework: Risk Management, Finance.

Completed a Master of Business Administration (MBA) with relevant coursework in risk management and finance. Earned a CGPA of 7.86.