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Shivam Panwar

@shivampanwar1

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Customer Service Manager at XM, supporting trading clients and developing retention and activation frameworks.

India

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What I'm looking for

I’m open to remote opportunities in Customer Support, Virtual Assistance, Administrative Support, Data Entry, and Operations.

At XM, I develop retention frameworks and activation methodologies to support customers and help integrate newly registered users into live platforms. I also resolve critical escalations and guide clients on basic Forex trading mechanisms and account features.

Earlier, at Exl Service Private Limited,Noida, I prioritized client requests, coordinated follow-ups, and identified requests needing immediate attention. I’ve also worked as an Associate at HCLTech and an Executive at Exl Service Private Limited,Noida.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

Jun 2026 - Present (5 months)

Spearheaded high-impact retention frameworks, consistently minimizing customer churn rates through proactive outreach and tailored loyalty incentives. Engineered structured activation methodologies, rapidly integrating newly registered users into live platforms and accelerating active trading volumes. Managed and resolved critical escalations, providing strategic interventions for high-net-worth a

Personal goal pursuit

Career Break

Dec 2025 - May 2026 (5 months)

Exploring myself, and my interests after serving for almost 2 yrs. A must needed break and an important decision for myself.

Associate

HCLTech

Mar 2025 - Nov 2025 (8 months)

Worked as Associate at HCLTech.

Executive

Exl Service Private Limited,Noida

Sep 2023 - Feb 2025 (1 year 5 months)

* Resolve and prioritize our client's request in a organized and time efficient manner

* Coordinate communications, handling follow ups on the processed requests and identify those of which require immediate attention