shitiz chauhan

Manage a monthly portfolio of 60+ students, exceeding target application and enrolment metrics. Achieved a 25% application rate against a 20% target and about 55% enrolment against a 50% target, with 100% visa success.

Onboarded and managed platform partnerships with Walmart Canada, ManoMano, and eBay UK for a multichannel integration product. Onboarded 100+ sellers into Walmart US and eBay US seller programmes.

Negotiated with new clients and closed long-term agreements. Created marketing, sales, and promotional initiatives to generate new business, working closely with sales and marketing teams.

Communicated with customers and internal teams to explain products and services and resolve queries. Streamlined inefficient processes to improve operational efficiency and client satisfaction, driving business through regional networking.

Led operations with a focus on quality control to cut downtime, and monitored cash intake and policy compliance to protect revenue.

Exceeded target metrics through strong product knowledge, resolving customer concerns and handling critical operational escalations.

Master's in Retail Management from the Footwear Design & Development Institute, Ministry of Commerce, India, completed in 2011.

Bachelor of Business Administration from Amity University, Noida, completed in 2008.