Shiry Ashraf
@shiryashraf
Customer support and sales support specialist at Matsmall, handling non-voice customer inquiries and preparing contracts and invoices.
EgyptWhat I'm looking for
At Matsmall, I handled customer inquiries and follow-ups through WhatsApp, chat, and email, supporting customers throughout the sales process and helping identify their needs. I also prepared and managed contracts and invoices.
I used Google Drive and email to manage documents and support day-to-day operations, following up on requests and concerns to help resolve issues. Previously, at Dr. Sulaiman Al-Faqih Hospital, I handled customer inquiries and requests by phone.
Experience
Work history, roles, and key accomplishments
Customer Service & Sales Representative
Matsmall
Jan 2022 - Jan 2026 (4 years)
Handled customer inquiries and follow-ups through WhatsApp, chat, and email, and supported customers throughout the sales process. Prepared and managed contracts and invoices, and used Google Drive and email for document management.
Customer Service Representative
Dr. Sulaiman Al-Faqih Hospital
Jan 2018 - Jan 2020 (2 years)
Handled customer inquiries and provided assistance by phone, responding to requests and concerns professionally. Managed conversations in a customer service environment while maintaining a helpful approach.
Education
Degrees, certifications, and relevant coursework
Cairo University
Bachelor's Degree, Turkish Language
Bachelor's degree in Turkish Language from the Faculty of Arts, Cairo University, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
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