At ADP, I design and deliver blended and virtual programs in communication, client handling, and professional skills. I built a multi-session client call-handling program with role-plays, call scripts, and a phrase-bank handout; every participant improved their post-program assessment score.
I use learner feedback, assessments, and performance data to improve training, sustaining an average learner feedback score of 9.7. I also partner with business and operations stakeholders to align training with performance goals.
At JetLearn, I designed Python curricula for learners aged 8–17, reaching more than 500 students in over 10 countries, and delivered more than 1,200 live online sessions. I also onboarded and trained instructors and ran teaching audits and content reviews.
At WhiteHat Jr (Byju's EdTech), I delivered more than 1,000 online Scratch and Python classes, personalized lessons to learners' pace, and designed projects and capstones. Earlier, at Ybrant Digital Ltd, I managed payroll and reconciliation for more than 100 employees and used Tally ERP to reduce manual processes by 30%.
