At Icertis, I translated complex contract intelligence workflows into role-based learning for System Administrators, Legal, Sales, and Procurement. I developed walkthroughs, simulations, scenarios, and assessments to support platform adoption and user proficiency.
At MUFG Pension & Market Services, I designed and deployed enterprise learning solutions for 6,000+ employees across multiple geographies. The programs covered POSH, data privacy, code of conduct, health and sustainability, and region-specific legislative requirements.
At Athiya Organizational Competencies @ Microsoft USA, I managed digital learning for Microsoft's Customer Support Services organisation, supporting ~25,000 FTEs and delivery partners globally. I redesigned onboarding to reduce the Welcome Program from 4 hours to 30 minutes, and shortened the Culture & Business Foundation program from 4 days to 3 days while retaining required learning coverage.
Earlier, as Manager, Instructional Design at Cognigix Digital Learning Pvt. Ltd., I led learning needs analysis and instructional design QA, mentored junior designers, and coordinated vendors. My work spans e-learning, VILT, ILT, blended learning, and performance support, with a focus on technology capability development and accessible learning design.
