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Shimil Pulappady

@shimilpulappady

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Seasoned Product Owner specializing in digital solutions and product management.

United Arab Emirates

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

I am a seasoned Product Owner with extensive experience in E-Commerce, Real Estate, Banking, and Hospitality domains. My expertise lies in delivering high-revenue B2C and B2B digital solutions from concept to launch, ensuring successful product development and commercialization. I thrive on data-driven decision-making and have a proven track record of managing product lifecycles, prioritizing features based on customer value, and aligning product strategies with market trends.

At Emaar Properties, I managed a diverse portfolio of digital products, including the iconic At The Top Burj Khalifa and various web applications. My role involved collaborating with cross-functional teams to define product vision and strategy, utilizing tools like Power BI for analytical insights, and conducting market research to identify growth opportunities. I am passionate about enhancing user experiences and have facilitated workshops to gather requirements and feedback, ensuring that our products meet and exceed customer expectations.

With a strong foundation in Agile methodologies and a commitment to continuous improvement, I am dedicated to driving product success through effective stakeholder management and strategic planning. I am excited to bring my skills and experience to a dynamic team where I can contribute to innovative product development and drive business growth.

Experience

Work history, roles, and key accomplishments

Product Owner

Emaar Properties

Jun 2019 - Nov 2024 (5 years 5 months)

Managed the entire product lifecycle, from ideation to delivery, for various digital products including web apps for At The Top Burj Khalifa and Reel Cinemas. Defined product vision, strategy, and roadmap for digital platforms, utilizing Power BI to track performance and user behavior for strategic enhancements.

Product Management Agile Methodologies Power BI Stakeholder Management Backlog Management Market Research Data Analysis User Stories Product Roadmap

Application Support & Implementation Engineer

Fidelity Information Services

Sep 2016 - Oct 2019 (3 years 1 month)

Provided pre-production/UAT and post-live application support to banks, handling various banking applications and coordinating with end-users and vendors. Monitored and managed support queues to ensure SLAs were met and maintain high customer satisfaction.

Application Support Implementation Engineering UAT SLA Management Customer Onboarding DMS Core Banking Troubleshooting

Quality Analyst

Rak Bank

Dec 2018 - Jun 2019 (6 months)

Collaborated with digital and core banking teams on successful corporate and retail banking projects. Developed and executed detailed test cases, test plans, and test scripts to validate product functionality and performance, ensuring product quality and alignment with business requirements.

Quality Assurance Test Case Development Functional Testing Regression Testing Jira Mobile Banking

Customer Service Associative

Intelenet Global Service Limited

Oct 2015 - Sep 2016 (11 months)

Handled mobile banking and internet banking issues, coordinating with L1 support for escalated issues. Focused on resolving customer queries efficiently to ensure smooth banking operations.

Customer Service Mobile Banking Escalation Management Communication Problem Solving

Market Research Analyst

Vodafone India Private Limited

Oct 2014 - Sep 2015 (11 months)

Conducted competitor analysis, monitoring strategies, offerings, and market share, with a specialization in the Kerala market to understand local customer needs. Prepared clear reports and presented key findings to stakeholders, providing insights for strategic decisions.

Market Research Competitor Analysis Data Analysis Report Preparation Presentation Skills Market Trends

Education

Degrees, certifications, and relevant coursework

Kannur University

BSc, Computer Science

Studied Computer Science at Kannur University, focusing on foundational concepts and practical applications. Gained knowledge in various aspects of computing relevant to the field.