Open to opportunities

Shilpa Londhe

@shilpalondhe

Message

Customer service professional with strong communication and loan product experience.

India

Message

What I'm looking for

I am seeking a customer-facing role where I can leverage my loan-product knowledge, clear communication skills, and technical education to improve client satisfaction and grow into greater responsibility.

I am a dedicated customer service executive with experience supporting personal and business loan products across two organizations.

I hold an M.Sc. in Computer Science from Savitribai Phule Pune University and bring a methodical, detail-oriented approach to client interactions and problem resolution.

In my most recent roles I handled customer-facing responsibilities at Suma Soft Private Limited and Statconnect, gaining hands-on experience with personal and business loan processes and improving customer satisfaction.

I communicate fluently in English, Hindi, and Marathi, and I am motivated by opportunities to apply my technical education and service experience to deliver clear, empathetic support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Statconnect

Aug 2024 - Present (1 year 4 months)

Provides customer service support for personal dossiers and related services, handling client inquiries and case follow-ups since August 2024.

Customer Support Client Relations Phone Support Documentation CRM Communication

Customer Service Executive

Suma Soft Private Limited

Jun 2023 - May 2024 (11 months)

Handled customer service for personal and business loan products, resolving inquiries and supporting application processing to maintain service levels from June 2023 to May 2024.