Shilpa Caroline
@shilpacaroline
I deliver enterprise cloud, SaaS, and Agile programs from planning through release.
IndiaWhat I'm looking for
I've led enterprise SaaS releases, cloud transformation, and PMO governance across Mercari India and Ernst & Young. At EY, I delivered the EY Canvas SaaS platform through SIT, UAT, and production releases while managing 14 cross-functional teams.
I've driven Azure migration and infrastructure modernization programs, improved delivery efficiency by 25% through process and governance improvements, and supported five major initiatives with executive dashboards and tracking frameworks.
I also bring deep service operations experience, including managing 1,000 changes and 500 critical incidents annually at a 99.6% success rate. I enjoy creating clear operating rhythms, removing delivery impediments, and helping teams execute reliably.
Experience
Work history, roles, and key accomplishments
Technical Program Manager
Mercari India
Aug 2025 - Jun 2026 (10 months)
Led program execution for migrating enterprise workloads to Azure Kubernetes Service, and owned PMO governance frameworks ensuring compliance in Agile teams. Supervised dashboards and action logs, supported large-scale product releases, and facilitated planning sessions to enhance sprint predictability.
Education
Degrees, certifications, and relevant coursework
Anna University
Bachelor of Engineering, Computer Science and Engineering
2008 - 2012
Pursued a Bachelor of Engineering in Computer Science and Engineering, building a strong foundation in software development and engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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