Chaitra Biddappa
@chaitrabiddappa
Senior technical program manager delivering enterprise cloud transformations and cybersecurity governance to improve risk reduction and delivery excellence.
IndiaWhat I'm looking for
I’m a Senior Program and Service Delivery Leader with 17+ years of experience leading enterprise transformation, cloud modernization, strategic customer engagement, and cross-functional delivery programs across global organizations. I’m known for managing large-scale cloud migration initiatives, strengthening governance frameworks, and creating delivery accountability with executive stakeholders.
In my current role as a Senior Technical Program Manager, I partner with security, infrastructure, engineering, and business teams to drive enterprise remediation governance and operational risk reduction across global environments. I deliver executive-level reporting on remediation progress, enterprise risk posture, and delivery accountability, while coordinating cross-functional teams to improve vulnerability remediation outcomes and governance processes.
From 2018 to 2024 at Kyndryl/IBM, I led customer-facing cloud transformation and infrastructure modernization programs across AWS, Azure, GCP, IBM Cloud, and Oracle Cloud for enterprise customers across US and Europe. I coordinated infrastructure vendors, cloud partners, engineering teams, and business stakeholders to align migration strategy, risk mitigation, and service delivery objectives—driving successful multi-million-dollar transformation outcomes.
I also bring a strong track record of measurable delivery results and operational excellence. I delivered accelerated migration timelines, including 5 application migrations within 15-day delivery windows while minimizing production disruption through phased rollout strategies, and achieved client NPS scores of 9.8 through governance cadence, stakeholder communication, and delivery excellence.
Experience
Work history, roles, and key accomplishments
Senior Technical Program Manager
AmericanExpress
Mar 2024 - Present (2 years 3 months)
Partnered with security, infrastructure, engineering, and business teams to strengthen enterprise remediation governance and reduce operational risk across global environments. Delivered executive reporting on remediation progress and coordinated cross-functional efforts to improve vulnerability remediation outcomes.
Led customer-facing cloud transformation and infrastructure modernization programs across AWS, Azure, GCP, IBM Cloud, and Oracle Cloud for enterprise customers across the US and Europe. Drove multi-million-dollar migration delivery, completing 5 application migrations in 15-day windows while minimizing production disruption and achieving NPS of 9.8.
Provided governance oversight for a portfolio of enterprise IT programs, ensuring adherence to delivery, financial, and risk management standards through audits and compliance reviews. Produced executive dashboards and reduced employee onboarding timelines from 45 days to 20 days by resolving process bottlenecks and leading weekly governance reviews.
Led testing teams for enterprise applications, managing scope, schedule, and quality across multiple project tracks. Implemented performance testing strategies that improved release confidence and progressed to team lead, managing 8–10 testing squad members.
Education
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