Sharmila Kale
@sharmilakale1
Technical Program Manager driving cloud transformation, SaaS adoption, and ITSM excellence.
IndiaWhat I'm looking for
I’m a Technical Program Manager with 18+ years of experience leading enterprise cloud migration strategy, SaaS adoption, ITSM operations, and large-scale digital transformation across Agile and cross-functional environments. I orchestrate end-to-end migration roadmaps for 1.2M+ global users, improving adoption velocity by 60% and sustaining 98%+ on-time execution through structured governance, risk management, and stakeholder alignment.
I bridge technical depth with executive engagement and customer success to convert complex, multi-instance programs into measurable business outcomes. In my most recent work, I redesign migration workflows to reduce customer migration timelines from 6+ months to ~90 days, cut critical bottlenecks and support load, sustain 98% SLA compliance with 95% CSAT, and improve MTTR by 45% via root-cause analysis and standardized playbooks.
Experience
Work history, roles, and key accomplishments
Led cloud migration and AI adoption programs, improving cloud adoption velocity by 60% and sustaining 98%+ on-time execution across 1.2M+ user migrations. Reduced migration timelines from 6+ months to ~90 days and maintained 98% SLA compliance with 95% CSAT through structured governance, incident management, and cross-functional delivery.
Executed 15 zero-incident global middleware migrations across APAC, EMEA, and North America, achieving uninterrupted business continuity and 99.95% production uptime. Improved API performance by 35% and ensured 100% regulatory compliance by driving system optimization, continuous monitoring, and governance across multi-region Java application environments.
Maintained 100% PCI-DSS compliance with zero audit findings by implementing security protocols, server hardening standards, and structured change management. Resolved 96% of enterprise system incidents within SLA and reduced incident recurrence by 45% through root cause analysis and standardized resolution procedures for WebSphere, WebLogic, and JBoss.
Upheld 99.93% system uptime by performing proactive monitoring, preventive maintenance, and performance tuning across enterprise application servers. Lowered performance-related incidents by 55% through JVM tuning, memory optimization, and configuration management, and boosted application performance by up to 42% via capacity planning and load balancing for a production system supporting 31 global
Education
Degrees, certifications, and relevant coursework
Brihan Maharashtra College of Commerce
Master of Commerce, Commerce
2004 - 2006
Earned a Master of Commerce from Pune University (Brihan Maharashtra College of Commerce) from 2004 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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