Open to opportunities

Shibly Tanim

@shiblytanim

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Customer Success Associate with a focus on client satisfaction.

Bangladesh

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can contribute to client success and grow professionally.

I am a dedicated Customer Success Associate with a strong commitment to enhancing client experiences and operational efficiency. Currently, I work at Radiant Data Systems, where I manage per diem client operations and ensure compliance with a remarkable 99.77% audit score. My role involves serving as the primary contact for clients, prioritizing urgent requests, and training team members to foster a collaborative environment.

Previously, I worked as a Credentialing Analyst, where I set up candidate files and guided clients through compliance processes. My experience as an E-learning Developer allowed me to design engaging learning modules, while my time as a Marketing Branding Consultant honed my skills in branding and template design. I thrive in dynamic environments and am always eager to embrace new ideas that drive success.

Experience

Work history, roles, and key accomplishments

Current

Supervisor, Credentialing Operation

Current

Radiant Data Systems, Ltd

Feb 2023 - Present (2 years 5 months)

Handled per diem client operations, updates, and compliance, prioritizing urgent requests for timely delivery. Monitored team progress, met weekly targets, and trained team members to boost confidence.

Client Relations Compliance Management Team Leadership Training Development Quality Assurance

Credentialing Analyst

Radiant Data Systems, Ltd

Jul 2022 - Present (3 years)

Set up new candidate files and system portals, scheduling medical appointments and collecting compliance records. Guided candidates through processes and ensured files met client-specific compliance requirements.

Compliance Data Entry Client Communication

E-learning Developer

Key Learning LLC

Aug 2021 - Present (3 years 11 months)

Developed learning module designs from sketch using Articulate Storyline. Included automations and functional actions to navigate the modules effectively.

Articulate Storyline Instructional Design Automation User Interface Design

Marketing Branding Consultant

Stryder

May 2019 - Present (6 years 2 months)

Collaborated with the Digital Marketing Manager as a branding and template design specialist. Designed business proposal templates and branding for subsection launches.

Branding Templates Digital Marketing Proposals Graphic Design

Template Design and Automation Specialist

Fiverr

Apr 2018 - Present (7 years 3 months)

Created interface concepts from sketches, tailoring designs and automation to meet client requirements. Finalized and delivered products based on client feedback and satisfaction.

Automation Client Communication