Sheza Haq
@shezahaq
Technical Services Coordinator at Grohe UK, managing order processing and coordinating solutions to supply chain issues.
United KingdomWhat I'm looking for
At Grohe UK, I manage order placement and tracking, supporting accurate processing and timely delivery for clients.
I’m also a point of contact for technical inquiries. I coordinate with logistics and technical teams to troubleshoot order delays and product issues.
At Gopuff, I supervised and supported a remote customer service team, assisted with training new starters, and handled escalated complaints. Earlier, I served customers and processed payments as a Checkout Assistant/Customer Service at Tesco.
Experience
Work history, roles, and key accomplishments
Technical Services Coordinator
Grohe UK
Sep 2025 - Present (1 year 1 month)
Managed end-to-end order placement and tracking, ensuring high accuracy and timely delivery. Acted as key contact for technical inquiries, resolving issues and maintaining high satisfaction rates.
Supervised and supported a remote team of customer service agents, providing guidance on complex cases and ensuring team targets were met. Handled escalated complaints and used CRM systems to track metrics and report feedback.
Delivered friendly and efficient service to a high volume of customers daily, operating checkout tills accurately and maintaining a well-stocked front of store area.
Education
Degrees, certifications, and relevant coursework
Sheza hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Interested in hiring Sheza?
You can contact Sheza and 90k+ other talented remote workers on Himalayas.
Message ShezaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
