Looking for a job

Alex Fofack

@alexfofack

Message

I resolve high-volume customer enquiries with clear, multilingual guidance across phone, email, and live chat.

United Kingdom

Message

What I'm looking for

I'm looking for a customer support or IT support role where I can solve problems, guide people clearly, work with modern systems, and continue developing my technical support skills.

At Tesco, I handle around 30 customer enquiries each day across phone, email, and live chat, providing clear step-by-step guidance and owning queries through to resolution. Over the last 12 months, I have had no complaints left unresolved.

Previously at Marengo Meccanica S.R.L., I supported over 50 international accounts in English, French, and Italian. I work confidently with CRM records, complex investigations, and cross-team coordination with logistics, payments, production, and other teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Tesco

Sep 2022 - Present (4 years 1 month)

Handles around 30 customer enquiries daily via phone, email, and live chat, providing clear step-by-step guidance and maintaining accurate CRM records. Investigates complex queries, liaises with other departments, and serves as the go-to person for CRM and system questions.

Customer Support CRM Troubleshooting Communication Skills Issue Resolution Salesforce SAP Microsoft Office 365

Customer Service and Administration Coordinator

Marengo Meccanica S.R.L.

Sep 2021 - Jul 2022 (10 months)

Provided front-line support to over 50 international accounts in English, French, and Italian, handling enquiries by phone and email. Worked with production and logistics teams to resolve issues and maintained detailed records with confidentiality.

Customer Service Multilingual Support Issue Resolution Record keeping Confidentiality Teamwork