Open to opportunities

Unwana Okoh

@unwanaokoh

Customer Services Representative and Virtual Assistant delivering accurate administrative support, customer satisfaction, and efficient coordination.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced role where I can handle customer inquiries and administrative tasks end-to-end—email, calendars, data entry, and research—while supporting office coordination and growth through reliable, high-quality service.

I’m a detail-oriented Customer Services Representative and Virtual Assistant with over 3 years of experience providing administrative support. I manage email and calendar workflows, perform data entry, and support daily business operations with a focus on accuracy and responsiveness.

I’ve handled incoming calls, answered customer inquiries, and ensured customer satisfaction through timely follow-up. I also schedule appointments, organize calendars, book travel arrangements, monitor social media platforms, and manage simple bookkeeping tasks like invoices, receipts, and expenses.

I’m proactive in research and coordination—conducting market research to support business growth, maintaining accurate contact lists and databases, and helping with graphic design and content management. With strong communication, organizational, and problem-solving skills, I deliver efficient, high-quality support in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Services Representative

Current

AB GEE Global Nigeria Limited

Jul 2025 - Present (1 year)

Provide administrative support including data entry, email management, and document preparation. Handle inbound calls and customer inquiries, and manage appointment scheduling, contact lists, and social media posts.