Jecinta Onyeme

I am a Dedicated and results-oriented Customer Service Representative with proven experience in customer relationship management, complaint resolution, and customer engagement across fast-paced business environments. I handle customer inquiries professionally through phone, email, live chat, and social media platforms, maintaining high levels of customer satisfaction while collaborating with both physical and remote teams. I am highly organized, adaptable, and capable of multitasking with strong attention to detail, supported by strong communication skills.

In my current role as Customer Service Representative / Virtual Assistant at Outsource Global Technology Ltd, Abuja, I respond to inquiries, resolve complaints, and maintain accurate CRM records—consistently meeting and exceeding performance targets and service level agreements (SLAs). I have been recognized three times as Best Customer Care Agent, and I bring analytical thinking, emotional intelligence, and problem-solving abilities into customer service operations to support customer retention and business growth.