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Shenna Marie Dejardo

@shennamariedejardo

Virtual Assistant and Bookkeeper at Philippine Island Cruise Corp., supporting vessel operations and bookkeeping with QuickBooks.

Philippines

Message

At Philippine Island Cruise Corp., I ensured administrative continuity and efficient daily operations as Officer In Charge, overseeing manpower, vessel tour schedules, data entry, and basic bookkeeping using QuickBooks.

Earlier at Philippine Island Cruise Corp., I handled bookings, guest inquiries, payment processing, and records as a Sales Marketing/Operation Coordinator. I also worked as a Senior Steward there and as a Technical Support Representative at Teleperformance.

Experience

Work history, roles, and key accomplishments

Officer In Charge

Philippine Island Cruise Corp.

Jan 2025 - Jan 2026 (1 year)

Ensured administrative continuity and efficient daily operations, overseeing manpower, daily tour schedules for vessels, data entry, and basic bookkeeping using QuickBooks.

Data Entry Bookkeeping Quickbooks Administrative Support Manpower Management

Sales Marketing/Operation Coordinator

Philippine Island Cruise Corp.

Jan 2021 - Jan 2022 (1 year)

Handled daily operations, guest inquiries, bookings, payment processing, and record management. Oversaw vessel safety and both land and sea-based manpower.

Sales Marketing Operations Customer Service Payment Processing Records Management safety management

Senior Steward

Philippine Island Cruise Corp.

Jan 2020 - Jan 2021 (1 year)

Worked with the crew to maintain the cleanliness of the yacht and ensured guests experienced the best the yachting club has to offer.

Customer Service Housekeeping Teamwork

Technical Support Representative

Teleperformance

Jan 2019 - Jan 2020 (1 year)

Provided technical assistance to customers via phone, email, and chat, resolving issues efficiently. Set and communicated clear timelines for issue resolution, managing customer expectations to foster trust and satisfaction.

Technical Support Customer Service Communication Skills Problem Solving Time Management