Sheniqua Peterkin

I’m a dedicated, customer-focused professional with over 2 years of combined customer service experience, including Customer Service Chat Representative and Assistant Manager experience. I’m committed to providing positive customer experiences through clear communication, strong follow-through, and careful attention to detail.

In my Customer Service Chat Representative role at Discover (Remote), I handled timely support through live chat while maintaining a high standard of customer satisfaction. I assisted customers with account troubleshooting and issue resolution, guided them through products and services, and adapted quickly to system updates and policy changes.

I also bring hands-on leadership from my Assistant Manager (Part-Time) experience at Burger King. I supported daily operations, supervised team members, resolved customer concerns professionally, and trained new employees—while managing cash handling, register balancing, and operational standards.

I work best in fast-paced environments where I can multitask, listen actively, and solve problems efficiently. My approach is collaborative and customer-first: I escalate complex issues appropriately and continuously look for ways to improve response time and service quality.