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Shena Agawa

@shenaagawa

Media Review Analyst at Accenture, TPG and TaskUs who reviewed harmful content to help make the internet safer.

Philippines
Message

At Accenture, TPG and TaskUs, I reviewed, filtered and removed inappropriate and harmful content before it reached users, helping provide a safer online environment.

I also worked on order-to-cash blended accounts. Earlier, as a Customer Service Representative in billing and sales at TPG and ALORICA, I answered customer inquiries and handled billing arrangements.

Before my BPO experience, I worked as a cashier at SM Department Store, checking out items and collecting payments. I studied Business Administration, majoring in Marketing Management, at Cotabato City State Polytechnic College.

Experience

Work history, roles, and key accomplishments

TP

Customer Service Representative

TPG

Jan 2018 - Dec 2019 (1 year 11 months)

Answered calls and correspondence from customers to identify needs, respond to inquiries, discuss product specifications, manage billing arrangements, provide price quotes, and offer other services.

Alorica logoAL

Customer Service Representative

Jan 2018 - Dec 2019 (1 year 11 months)

Answered calls and correspondence from customers to identify needs, respond to inquiries, discuss product specifications, manage billing arrangements, provide price quotes, and offer other services.

Education

Degrees, certifications, and relevant coursework

CC

Cotabato City State Polytechnic College

Bachelor of Science in Business Administration, Business Administration

2013 - 2017

Pursued a Bachelor of Science in Business Administration major in Marketing Management from 2013 to 2017.

Tech stack

Software and tools used professionally

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