Open to opportunities

Shemeka Montgomery

@shemekamontgomery

Message

Dedicated care associate with strong customer service and communication skills.

United States

Message

What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth in the healthcare sector.

I am a dedicated Care Associate at Cigna, where I enhance operational efficiency and ensure customer satisfaction by providing accurate information and supporting the health services team. My role involves effective communication with customers, patients, and healthcare providers, demonstrating professionalism in every interaction. I pride myself on my ability to manage high-pressure situations while maintaining a customer-focused approach.

Previously, I served as a Medical Eligibility Specialist at Texas Health & Human Services, where I verified client information to establish eligibility for financial and medical programs. My experience in this role honed my problem-solving skills and my ability to work under tight deadlines while ensuring accuracy in casework. I am committed to delivering high-quality service and achieving self-sufficiency for clients in need.

Experience

Work history, roles, and key accomplishments

Current

Care Associate

Current

Cigna

Nov 2020 - Present (4 years 7 months)

Enhanced the operational efficiency of the Health Facilitation Center and ensured customer satisfaction by providing accurate information to callers and by supporting the health services team. Communicated professionally with customers, patients, healthcare providers, insurance community and specialists to provide and verify information, explain processes, and answer questions regarding preauthori

Customer Service Communication Data Entry Call Center Operations

Medical Eligibility Specialist

Texas Health & Human Services

Dec 2018 - Nov 2020 (1 year 11 months)

Interviewed clients and authorized representatives to verify information to establish eligibility for different financial and medical programs including Medicaid for the Elderly and People with Disabilities. Worked under constant time pressure and prioritized large volumes of work in order to meet required deadlines.

Time Management

Education

Degrees, certifications, and relevant coursework

Southwestern Assemblies of God University

Bachelor of Business, Business

Completed a comprehensive curriculum focused on business administration and management principles. Gained expertise in areas such as finance, marketing, and organizational behavior, preparing for a career in various business sectors.