Open to opportunities

Shelmith Nyutu

@shelmithnyutu

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Dedicated professional with expertise in refugee resettlement and customer service.

Kenya

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What I'm looking for

Seeking a role in humanitarian efforts, particularly in refugee resettlement, where I can utilize my skills in case management and customer service to contribute to inclusive environments and organizational growth.

I am a dedicated and results-driven professional with a strong background in refugee resettlement, customer service, and sales. My experience includes conducting high-volume resettlement interviews, managing sensitive refugee cases, and ensuring compliance with established procedures. I am committed to contributing to humanitarian efforts and promoting inclusive environments.

Throughout my career, I have developed a robust skill set that includes database management, counseling, interviewing, and conflict resolution. I have a proven track record of efficiently handling high workloads, ensuring accuracy and integrity in my work. My ability to engage effectively with diverse populations and teams has been instrumental in driving business growth and maintaining customer satisfaction.

I hold a Bachelor of Arts in Economics and Sociology from Kenyatta University and have completed advanced diplomas and certifications in Business Management and Computer Studies. My educational background, combined with my professional experience, has equipped me with the skills and knowledge to excel in roles that require attention to detail, strong communication, and a commitment to humanitarian efforts.

Experience

Work history, roles, and key accomplishments

Caseworker

Church World Service

Jun 2023 - Jan 2025 (1 year 7 months)

Conduct high-volume resettlement interviews across Sub-Saharan Africa, handling sensitive refugee cases and ensuring adherence to processing protocols. Train staff and manage interpreters while verifying applicant identities and analyzing refugee eligibility for adjudication.

Interviewing Quality Assurance Data Analysis Communication Skills Training Conflict Resolution

Customer Service Agent

Lipa Later LTD

Nov 2019 - May 2023 (3 years 6 months)

Attracted potential customers by answering product and service questions, resolving complaints, and recommending products based on customer needs. Collected and analyzed customer information to prepare reports.

Customer Service Problem Solving Communication Skills Data Analysis Conflict Resolution Sales Support CRM Systems Relationship Building Reporting Time Management

Sales Executive

Zenko Kenya LTD

Aug 2017 - Jul 2019 (1 year 11 months)

Distributed FMCG products to retail outlets, built strong relationships with clients, and achieved product availability targets. Recorded orders and provided feedback on sales trends.

Sales Relationship Building Negotiation Order Management Customer Retention Market Analysis Communication Skills Reporting Time Management

Customer Service Agent

Kilimall International Ltd

Apr 2017 - Sep 2017 (5 months)

Handled complex customer service issues, processed refunds and exchanges, and tracked complaints until resolution, ensuring customer satisfaction.

Customer Service Conflict Resolution Problem Solving Order Management Communication Skills Time Management CRM Systems Reporting Team Collaboration

Customer Service Agent

Jumia Kenya

Apr 2017 - Sep 2017 (5 months)

Resolved customer issues via phone, email, and social media, verified orders, and assisted with order placements while providing after-sales services.

Customer Service Communication Skills Order Management Problem Solving Conflict Resolution CRM Systems Time Management Reporting Team Collaboration

Education

Degrees, certifications, and relevant coursework

Rware College of Accounts

Certificate, Computer Studies

2011 -

Earned a Certificate in Computer Studies, acquiring foundational skills in computer operations and software applications.

Kenyatta University

Bachelor of Arts, Economics and Sociology

2011 - 2015

Studied Economics and Sociology, focusing on the interplay between economic systems and social structures, and how they affect human behavior and societal development.