Shella Puspitasari
@shellapuspitasari
Product-focused business analyst driving process improvements and cross-functional product delivery.
IndonesiaWhat I'm looking for
I am a Product Operations and Business Analyst with 4+ years of experience translating operational insights into actionable product improvements, developing SOPs, and facilitating user acceptance testing to ensure smooth feature launches and adoption. I excel at bridging technical and non-technical teams, resolving product escalations, and designing data-driven solutions that reduce complaints and improve workflow efficiency.
At GovTech and Skill Academy by Ruangguru, I analyzed and optimized business processes, implemented ticketing frameworks, and led UAT for multiple features—achieving 100% sign-off and measurable reductions in failure and complaint rates. I combine hands-on product implementation experience with training in data analysis and UI/UX to deliver practical, user-centered outcomes.
Experience
Work history, roles, and key accomplishments
Product Operations & Business Analyst
GovTech
Jul 2023 - Present (2 years 3 months)
Analyzed and developed 15+ operational processes and 25+ SOPs to support new feature implementations, facilitated UAT for 10+ features with 100% sign-off, and resolved product escalations handling 500+ monthly help desk queries to improve workflow efficiency and adoption.
Product Operations
Skill Academy by Ruangguru
Jan 2022 - Jun 2023 (1 year 5 months)
Analyzed operational workflows and root causes to reduce certificate reporting failures from 0.31% to ~0.1%, maintained 88–100% complaint settlement within SLA, and collaborated with product and engineering to implement solutions.
Education
Degrees, certifications, and relevant coursework
Pacmann Academy
Bootcamp Certificate, Data Analysis
2025 - 2025
Completed a Data Analyst bootcamp covering Python, Tableau, Pandas, SQL, statistics, regression, and A/B testing.
Binar Academy
Bootcamp Certificate, UI/UX Design
2022 - 2022
Grade: A
Completed a UI/UX Design bootcamp focused on design thinking, user research, wireframing, prototyping, and usability testing.
UAUniversitas Airlangga
Bachelor's degree, Biology
Grade: 3.77/4.00 (Cum laude)
Graduated with a Bachelor's degree in Biology, awarded cum laude with a GPA of 3.77/4.00.
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
Interested in hiring Shella?
You can contact Shella and 90k+ other talented remote workers on Himalayas.
Message ShellaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
