Shella Puspitasari
@shellapuspitasari
Product-focused business analyst driving process improvements and cross-functional product delivery.
IndonesiaWhat I'm looking for
I am a Product Operations and Business Analyst with 4+ years of experience translating operational insights into actionable product improvements, developing SOPs, and facilitating user acceptance testing to ensure smooth feature launches and adoption. I excel at bridging technical and non-technical teams, resolving product escalations, and designing data-driven solutions that reduce complaints and improve workflow efficiency.
At GovTech and Skill Academy by Ruangguru, I analyzed and optimized business processes, implemented ticketing frameworks, and led UAT for multiple features—achieving 100% sign-off and measurable reductions in failure and complaint rates. I combine hands-on product implementation experience with training in data analysis and UI/UX to deliver practical, user-centered outcomes.
Experience
Work history, roles, and key accomplishments
Product Operations & Business Analyst
GovTech
Jul 2023 - Present (2 years 11 months)
Analyzed and developed 15+ operational processes and 25+ SOPs to support new feature implementations, facilitated UAT for 10+ features with 100% sign-off, and resolved product escalations handling 500+ monthly help desk queries to improve workflow efficiency and adoption.
Product Operations
Skill Academy by Ruangguru
Jan 2022 - Jun 2023 (1 year 5 months)
Analyzed operational workflows and root causes to reduce certificate reporting failures from 0.31% to ~0.1%, maintained 88–100% complaint settlement within SLA, and collaborated with product and engineering to implement solutions.
Education
Degrees, certifications, and relevant coursework
Pacmann Academy
Bootcamp Certificate, Data Analysis
2025 - 2025
Completed a Data Analyst bootcamp covering Python, Tableau, Pandas, SQL, statistics, regression, and A/B testing.
Binar Academy
Bootcamp Certificate, UI/UX Design
2022 - 2022
Grade: A
Completed a UI/UX Design bootcamp focused on design thinking, user research, wireframing, prototyping, and usability testing.
Universitas Airlangga
Bachelor's degree, Biology
Grade: 3.77/4.00 (Cum laude)
Graduated with a Bachelor's degree in Biology, awarded cum laude with a GPA of 3.77/4.00.
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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