Open to opportunities

Sheldon Gunter

@sheldongunter

Project Manager and system administrator improving enterprise workflows, delivering training, and coordinating cross-functional operations in mission-critical environments.

United States

Message

What I'm looking for

I’m looking to lead cross-functional projects that improve enterprise workflows and system reliability—translating operational needs into technical solutions, supporting users with training and documentation, and driving continuous improvement through clear process mapping.

I’m a Project Manager and technical operations specialist with experience supporting enterprise systems, improving workflows, and coordinating cross-functional initiatives. I bridge functional users, IT teams, and leadership to enhance reliability and operational readiness through research, testing, documentation, and training.

In recent roles, I’ve supported enterprise applications for contracts, finance, and operations, validated data, and sustained continuity of service. Earlier, I analyzed business operations and mapped processes with BPMN diagrams and flowcharts, translating user requirements into process improvements and technical solutions while providing end-user training to increase adoption.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Sunrise Landscape

May 2025 - Present (1 year 2 months)

Maintain and update enterprise applications supporting contracts, finance, and operations, ensuring accuracy of client account data and documentation. Support AP/AR workflows and resolve user inquiries to sustain service continuity across departments.

Application Support System Administration Troubleshooting end user support Requirements Gathering Process Improvement Documentation AP AR Workflows Data Validation

Business Innovation Coordinator

TECO Peoples Gas

May 2022 - Mar 2025 (2 years 10 months)

Analyzed business operations and system workflows, translating user requirements into process improvements and technical solutions. Mapped and documented processes using BPMN diagrams and supported user training and adoption of system enhancements.

Process Improvement Requirements Gathering Business Process Modeling Documentation Technical Communication Project Management end user support Training Process Mapping

System Administrator

Hillsborough County

May 2019 - May 2022 (3 years)

Administered enterprise applications and departmental databases, performing configuration, maintenance, and troubleshooting to ensure uptime and data accuracy. Collaborated with departments on requirements and implemented enhancements, providing documentation and training to users.

System Administration Application Support Troubleshooting System Analysis Requirements Gathering end user support Training Documentation Compliance Support Root Cause Analysis Technical Communication

Program & Facilities Supervisor

City of Wilton Manors

Dec 2018 - May 2019 (5 months)

Coordinated municipal facility operations, including scheduling, inspections, and compliance reporting across parks and recreation assets. Prepared operational reports and interfaced with the public and city departments to support service delivery and community engagement.

Project Management Documentation Technical Communication Scheduling Compliance Reporting Training end user support

Program Manager I

City of Deerfield Beach

Feb 2016 - Nov 2018 (2 years 9 months)

Managed athletic and community programming by coordinating scheduling, resources, and staff to ensure operational continuity and service delivery. Maintained program documentation, reporting, and compliance tracking and served as a liaison between organizations, vendors, and city departments.

Project Management Documentation Compliance Tracking Scheduling Technical Communication end user support

Athletics Coordinator

City of Hollywood

Oct 2012 - Feb 2016 (3 years 4 months)

Coordinated public programming, scheduling, policy updates, and budget tracking in a municipal operations environment. Improved operational efficiency through documentation, staff training, and process adjustments.

Project Management Process Improvement Documentation Training Scheduling Budgeting Technical Communication