Open to opportunities

Sheldon Ang

@sheldonang

Message

Sheldon Ang is a Marketing Enthusiast, connecting communities with insightful storytelling.

Canada

Message

What I'm looking for

I’m looking for a hospitality-focused team where I can deliver safe, personal service, learn continuously, and contribute to guest satisfaction—using strong communication, organization, and leadership to elevate every experience.

From Guest Services to creating digital content, Sheldon utilizes critical thinking to provide thought provoking and memorable experiences. From the first to the last, Sheldon hones his skills to bring the best impression to everyone he encounters.

Experience

Work history, roles, and key accomplishments

Flight Attendant

WestJet

Mar 2024 - Jul 2025 (1 year 4 months)

Provided personal, engaging guest service while ensuring passengers and cabin crew followed safety protocols throughout boarding and flight. Maintained a timely, efficient cabin service experience and kept the galley organized and ready for service.

Guest Service Passenger Safety Cabin Service Team Coordination Time Management Galley Organization

Sales Coordinator

Accor

May 2022 - Dec 2022 (7 months)

Anticipated department needs to create an efficient workspace and support smooth operations. Coordinated leads toward properties, managed sensitive data input, and retrieved and delivered quarterly information.

Sales Coordination Lead Management Data Entry Written Communication Attention To Detail Customer Service

Concierge Guest Services Lead

Holt Renfrew

Oct 2021 - May 2022 (7 months)

Led concierge associates and maintained luxury service standards through professional, engaging guest experiences. Conducted daily check-ins with managers to keep associates up to date and supported sales and logistics duties.

Team Leadership Concierge Services Quality Assurance Interpersonal Communication Sales Support Logistics Coordination

Education

Degrees, certifications, and relevant coursework

British Columbia Institute of Technology

Marketing Management - Tourism

2018 - 2021

Activities and societies: Vancouver Tourism Awards nominee (2019) for outstanding service; received 98.6% staff service satisfaction; recognition noted in 2017.

Completed Front Desk Agent training with a focus on Marketing Management - Tourism, building experience across front office operations including bell desk, concierge, housekeeping, night audit, reservations, and valet.