At Progressive, I support commercial insurance customers, agents, and insureds by resolving complex service needs and explaining products and programs that fit their business needs.
I've built expertise across Commercial Lines, escalated call handling, For-Hire Livery, National Accounts, Fleet Services, Snapshot Proview, Smart Haul ELD, TTBMT, BaCon, billing, processing, and FMCSA compliance. As a frequently recognized peer mentor, I help newly trained representatives build confidence with difficult and unique call scenarios while working toward one-call resolution.
Before insurance, I spent six years at BluePearl Veterinary Partners providing client care, triaging patients, collecting medical histories, and helping maintain hiring, training, OSHA, and state compliance documentation.
