Open to opportunities

Shekonah Gordon

@shekonahgordon

Message

I support customers through clear communication, accurate documentation, and remote workflow coordination.

Brazil

Message

What I'm looking for

I'm looking for a remote customer support or operations role where I can manage client communication, scheduling, documentation, and high-volume workflows across EST hours.

I've delivered 800+ live virtual sessions at Native Camp while managing high-volume bookings, schedule changes, client communication, and written feedback.

At Learnlight, I deliver structured remote sessions for corporate professionals, coordinate calendars across time zones, and maintain detailed digital records. I use clear email and virtual communication to ensure follow-through.

My healthcare background includes HIPAA-compliant documentation, patient and family communication, scheduling support, and high-volume intake and record verification at public health vaccination clinics.

I'm a Zendesk Agent Practitioner with HubSpot customer support training, native English fluency, advanced Spanish, and conversational Portuguese.

Experience

Work history, roles, and key accomplishments

Business English Trainer

Learnlight

Oct 2025 - Jun 2026 (8 months)

Delivered structured virtual sessions to corporate professionals in a fully remote environment. Maintained detailed digital documentation and session records within internal systems.

virtual training Digital Documentation Scheduling Professional communication Remote Work

Customer Support & Remote Operations

SHEKONAH GORDON

Detail-oriented customer-facing remote professional with 5+ years of experience across virtual service, education, and healthcare environments. Experienced in professional client communication, scheduling, accurate digital documentation, and managing high-volume workflows across remote platforms.