Shekemia Thomas

I’m a Certified Nursing Assistant who brings patience and professionalism to caring for elderly, disabled, and recovering patients. In fast-paced long-term care and rehabilitation settings, I provide compassionate daily care while maintaining dignity, comfort, and safety.

I focus on accurate documentation and compliance: I maintain patient records, monitor and document vital signs, and report changes in patient conditions promptly to nursing staff. I also support healthcare teams by ensuring I follow HIPPA regulations and confidentiality standards at every step.

Before healthcare, I built a strong foundation in customer support and eligibility work. As a Customer Service Representative, I assisted consumers with Medicaid enrollment, renewals, transfers, and eligibility verification, educating members on Medicaid managed care plans and benefits while meeting daily productivity goals. I’ve also served as a Manager, resolving escalated issues, achieving branch revenue and service-quality goals, maintaining 100% audit compliance, and helping identify and prevent fraudulent activity by updating validation procedures.