Open to opportunities

Sheila Ngwenyi

@sheilangwenyi

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Bilingual healthcare professional with 10+ years' experience in patient care, records, and operations.

United States

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What I'm looking for

I seek a patient-focused role in a collaborative healthcare setting where I can apply clinical care, HIM, and operations skills to improve patient outcomes and compliance.

I am a highly trained, detail-oriented bilingual healthcare professional with over 10 years of experience across patient care, health information management, and operations. I have provided direct care as a caregiver and mental health technician, assisted with activities of daily living, crisis intervention, medication administration, patient transport, and maintained confidentiality in compliance with HIPAA.

I have supported medical records coding, records management, audits, staff training, and reporting, ensuring data accuracy and regulatory compliance. I am dedicated, motivated, and skilled at building strong patient and family relationships while contributing to quality assurance and institutional policies.

Experience

Work history, roles, and key accomplishments

Mental Health Technician

Kiley Developmental Center

Jan 2024 - Jan 2025 (1 year)

Assisted patients with activities of daily living and crisis intervention, charted observations, and participated in treatment program implementation to support patient care and compliance.

Patient Care Crisis Intervention Charted Patient Transport

Caregiver

Autumn Leaves Memory Care

Feb 2014 - Oct 2020 (6 years 8 months)

Provided daily living assistance, medication support, mobility aid, and health monitoring for memory care residents while maintaining a safe and comfortable living environment and communicating with families.

Personal Care Medication Assistance Mobility Communication With Families

HIM Specialist

Silver Cross Hospital

Aug 2018 - Jul 2019 (11 months)

Managed medical records coding and records quality, ensured HIPAA compliance, generated reports/billing, and trained staff to maintain accurate patient information and support audits.

Medical Coding Records Management HIPAA Reporting Auditing Staff Training MS Office

Caregiver

Arden Courts of Glen Ellyn

Jan 2014 - Dec 2015 (1 year 11 months)

Assisted residents with prescribed healthcare plans, mobility, medication administration, and escorted clients to appointments while monitoring and reporting health and behavioral changes.

Mobility Patient Transport Care Plan Adherence CPR