I’m looking for a role where I can contribute meaningfully, work in a supportive and values-driven environment, and use my skills in quality and customer experience to improve how people feel and interact with a service.
Open to opportunities
Keziah Hicks
@keziahhicks
Empathetic QA Specialist improving service quality through CX insight and process precision.
Trinidad and TobagoWhat I'm looking for
CX & Quality focused
Experience
Work history, roles, and key accomplishments
Current
Customer Experience Lead
GWM Caribbean
Jul 2023 - Present (2 years 11 months)
Leads customer experience strategy through journey mapping, KPI tracking, team development, and process optimization—resulting in consistent NPS scores of 80+ and improved service delivery across departments.
Education
Degrees, certifications, and relevant coursework
SB
S.B.C.S
Certificate, Project Management for Business professionals
2025 - 2025
CO
Coursea
Certificate, Branding and Customer Experience
2021 - 2021
AL
Alison
Certificate, Introduction to Quality Management
2021 - 2021
Coursea
Certificate, Six Sigma Yello Belt
2021 - 2021
CO
Coursea
Certificate, Marketing: Customer Needs and Wants
2021 - 2021
AL
Alison
Certificate, Designing a Service
2020 - 2020
Alison
Diploma, Service Management
2020 - 2020
AL
Alison
Diploma, Customer Service
2019 - 2019
C.I.Q
Certificate, Applied Quality Management
2025 -
T.T.H.T.I
Associate Degree, Tourism Management
2008 - 2013
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
Trinidad and TobagoAuthorized to work in
Website
kmorasimbeatik.comSalary expectations
36k-42k USD
Job categories
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