I’m looking for a role where I can contribute meaningfully, work in a supportive and values-driven environment, and use my skills in quality and customer experience to improve how people feel and interact with a service.
KHOpen to opportunities
Keziah Hicks
@keziahhicks
Empathetic QA Specialist improving service quality through CX insight and process precision.
Trinidad and TobagoWhat I'm looking for
CX & Quality focused
Experience
Work history, roles, and key accomplishments
GCCurrent
Customer Experience Lead
GWM Caribbean
Jul 2023 - Present (2 years)
Leads customer experience strategy through journey mapping, KPI tracking, team development, and process optimization—resulting in consistent NPS scores of 80+ and improved service delivery across departments.
Education
Degrees, certifications, and relevant coursework
S.
S.B.C.S
Certificate, Project Management for Business professionals
2025 - 2025
CO
Coursea
Certificate, Branding and Customer Experience
2021 - 2021
AL
Alison
Certificate, Introduction to Quality Management
2021 - 2021
COCoursea
Certificate, Six Sigma Yello Belt
2021 - 2021
CO
Coursea
Certificate, Marketing: Customer Needs and Wants
2021 - 2021
AL
Alison
Certificate, Designing a Service
2020 - 2020
ALAlison
Diploma, Service Management
2020 - 2020
AL
Alison
Diploma, Customer Service
2019 - 2019
C.C.I.Q
Certificate, Applied Quality Management
2025 -
T.T.T.H.T.I
Associate Degree, Tourism Management
2008 - 2013
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
Trinidad and TobagoAuthorized to work in
Website
kmorasimbeatik.comSalary expectations
36k-42k USD
Job categories
Interested in hiring Keziah?
You can contact Keziah and 90k+ other talented remote workers on Himalayas.
Message KeziahFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
