sheena gujral
@sheenagujral
Merchandising and operations professional with a focus on client satisfaction.
What I'm looking for
I am a merchandising and operations professional with over a year of experience in promotional products and branded merchandise. My expertise lies in order processing, vendor coordination, and ensuring brand consistency. I have successfully supported remote teams in the U.S. on deadline-driven projects, demonstrating my ability to adapt and thrive in fast-paced environments.
In my current role as an Operations Coordinator at BAMKO, I oversee project execution for promotional product orders, manage vendor negotiations, and ensure quality compliance. My previous experience as a Front Desk Associate at Delta Hotels By Marriott allowed me to hone my customer service skills, ensuring 100% customer satisfaction while maintaining brand standards. I am committed to optimizing workflow efficiency and training new hires to contribute to team success.
Experience
Work history, roles, and key accomplishments
Operations Coordinator
BAMKO
Jul 2024 - Present (1 year 3 months)
Oversee project execution for promotional product orders, manage vendor coordination, pricing, and production timelines. Ensure quality compliance, resolve logistical issues, and provide project updates while training new hires to optimize workflow efficiency.
Front Desk Associate
Delta Hotels By Marriott
Feb 2023 - Apr 2023 (2 months)
Managed guest relations and property operations, ensuring 100% customer satisfaction and adherence to brand standards while maintaining policy compliance.
Customer Care Executive
Premium Customer IT Services Pvt. Ltd.
Feb 2023 - Apr 2023 (2 months)
Provided high-quality support to over 50 clients daily, resolved issues efficiently, and contributed to service improvements and best practices while maintaining performance metrics.
Flight Attendant
Jet Airways
Mar 2014 - May 2014 (2 months)
Ensured safety compliance for flights with over 150 guests, delivered high-level customer service, and built strong working relationships while collaborating with team members for smooth flight operations.
Education
Degrees, certifications, and relevant coursework
IGNOU
Certification, Customer Care Executive
2023 - 2023
Symbiosis Skills And Professional University
Bachelor of Arts, Human Resources
2019 - 2022
Frankfinn Institute Of Air Hostess Training
Certification, Flight Attendant
2014 - 2015
Frankfinn Institute Of Air Hostess Training
Diploma, Aviation, Hospitality, Travel Management
2012 - 2014
Frankfinn Institute Of Air Hostess Training
Certification, Travelport Galileo GDS Course
2013 - 2013
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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