Shawna Miller

I’m a dedicated, solution-oriented customer experience professional and outpatient counselor focused on empathetic, solution-focused client coordination in high-volume environments. I conduct comprehensive intakes and assessments, build customized action plans, facilitate structured group sessions, and maintain rigorous documentation with zero-margin-for-error compliance.

Before my counseling role, I managed full-cycle online business operations as an independent eBay Sales Consultant for nearly two decades. I consistently achieved and sustained a 100%+ positive feedback rating by providing rapid, polite, and effective customer service, handling high-volume transactions, resolving buyer disputes, and facilitating returns and tracking updates.

I also bring operational leadership experience from an Assistant Manager role in a fast-paced hospitality and entertainment venue, where I supervised front-of-house operations, diffused guest complaints, supported hiring and training, and coordinated schedules. With a Bachelor of Science in Applied Behavioral Health, I bring strong attention to detail, active listening, conflict resolution, and client advocacy to every team I join.