Open to opportunities

Annsha Martial

@annshamartial

Message

Empathetic manager with strong skills in customer service and team leadership.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated professional with a B.A. in Biology and a B.A. in Psychology, complemented by a minor in Criminal Justice. My educational background has equipped me with a deep understanding of behavioral science, which I apply in my roles to enhance team dynamics and customer interactions. I thrive in environments where I can utilize my skills in conflict resolution and customer service to foster a positive atmosphere.

Throughout my career, I have held various managerial positions, including Assistant General Manager and Office and Operations Manager. In these roles, I have successfully led teams, managed operations, and improved customer satisfaction through effective communication and strategic problem-solving. My experience at Fort Lauderdale Hospital as a Prior Authorization Coordinator and Mental Health Technician has further honed my ability to work under pressure while maintaining a compassionate approach to patient care.

Experience

Work history, roles, and key accomplishments

Current

Manager Associate I

Current

Hertz

Dec 2023 - Present (1 year 8 months)

Provided exceptional customer service, resolving issues and de-escalating tense situations to ensure customer satisfaction. Successfully met sales targets by promoting additional services and products.

Customer Service Sales Conflict Resolution Teamwork

Prior Authorization Coordinator

Fort Lauderdale Hospital

Nov 2021 - Aug 2022 (9 months)

Managed utilization review processes and updated daily census records for psychiatric patients. Utilized knowledge of psychiatric medical terminology to facilitate accurate documentation and communication.

Utilization Review Data Entry Medical Records

Assistant General Manager

Perry Wings Plus

Aug 2021 - Feb 2022 (6 months)

Led a team, resolving conflicts and ensuring high-quality customer service. Implemented suggestive sales techniques and managed product marketing efforts to boost revenue.

Team Leadership Conflict Resolution Customer Service Suggestive Sales Techniques Product Marketing Inventory Management

Mental Health Technician

Fort Lauderdale Hospital

Jun 2021 - Nov 2021 (5 months)

Applied conflict resolution and keen observation skills to support patients in a mental health setting. Collaborated effectively as a team player to ensure patient well-being and smooth operations.

Conflict Resolution Observation Skills Patient Care Teamwork Mental Health Support

Shift Manager

Stoner's Pizzeria

Nov 2019 - May 2021 (1 year 6 months)

Managed daily operations including customer service, inventory, and scheduling. Trained new employees and resolved conflicts to maintain a productive work environment.

Customer Service Inventory Management Scheduling Conflict Resolution

Office and Operations Manager

Elite Products International

May 2018 - Jan 2019 (8 months)

Handled accounting, customer service, and inventory management for the company. Maintained pricing and catalog updates, managed payroll, and oversaw website and product updates.

Accounting Customer Service Inventory Management Payroll Data Entry

Education

Degrees, certifications, and relevant coursework

Florida International University

Bachelor of Arts, Biology

2020 - 2022

Focused on medical-related coursework, gaining foundational knowledge in biological sciences. Prepared for further studies or careers in healthcare fields.

Florida International University

Bachelor of Arts, Psychology

2018 - 2020

Activities and societies: Psi Chi Honor Society, Tau Sigma Honor Society, National Society of Collegiate Scholars, Transfer Ambassador Mentor Program (FIU), Student Ambassador (FIU)

Studied behavioral science in children and adults, drug usage, and clinical studies. Gained insights into criminal law, the war on drugs, and judicial processes.