Open to opportunities

Shavel Crumbie

@shavelcrumbie

Message

Customer service and sales professional, translating guest needs into smooth bookings and exceeding satisfaction goals.

Jamaica

Message

What I'm looking for

I’m looking for a fast-paced, guest-focused role where I can own customer satisfaction through strong communication, accurate booking support, and sales-driven service. I want a team that values safety, process improvement, and consistent results.

I’m a highly-motivated customer service professional with 6+ years supporting operations in diverse environments. I’m reliable in data entry, customer service, and sales—focused on exceeding customer satisfaction every time.

In my current role as an Airline Resort Representative, I greet guests, manage transfer logistics, and assist with luggage while handling check-ins and complaints. I’m also the main point of contact, provide resort/area information, and upsell tours or excursions to help guests get the best value. I complete documentation, report on guest issues, maintain safety standards, and collaborate effectively with diverse team members.

Previously, I worked as a Channel Management Agent, managing and responding to emails and secure messages with the intent to convert into online bookings. I review and approve online and channel partner bookings for accuracy (including contact data completion) and delegate tasks to manage workload. I’ve also delivered exceptional service as a Sales Representative to 60–100 customers per shift and handled transactions using POS systems, including cash, credit, and returns—while earning recognition like Most Reliable Staff and Smile Award.

Experience

Work history, roles, and key accomplishments

Current

Airline Resort Representative

Current

Air Canada Vacations / Island Routes

Jan 2025 - Present (1 year 6 months)

Greet guests and manage transfer logistics, including check-ins and luggage assistance. Serve as the main point of contact for guest complaints, documentation, issue reporting, and safety support.

Customer Service Complaint Handling Resort Area Information Upselling Documentation Reporting Communication

Channel Management Agent

Conversion International

Jan 2023 - Jan 2025 (2 years)

Manage and respond to emails and secure messages to convert inquiries into online bookings. Review and approve bookings across online and channel partners, ensuring accuracy and completion of contact data while driving add-on sales.

Channel Management Booking.Com VRBO Airbnb Expedia Excel PowerPoint Record keeping

Sales Representative

Resort Solution

Jan 2020 - Jan 2023 (3 years)

Support sales by staying current on products and services and tailoring offerings to customers. Work with a team of sales associates to achieve departmental sales goals and maintain sales records and reports using Microsoft tools.

Sales Upselling Team Collaboration Sales Goals Sales Reporting

Room Attendant

Royalton Blue Waters

Jan 2018 - Jan 2019 (1 year)

Maintain hotel rooms to standard by dusting, vacuuming, mopping, sanitizing bathrooms, and making beds. Improve room cleaning efficiency and support laundry/linen management to reduce costs.

Housekeeping Dusting Vacuuming Mopping Bed Making Linen Management Laundry Cost Reduction

Sales Representative

Dufry

Jan 2015 - Jan 2018 (3 years)

Provide customer service to high volume customers per shift while building rapport and anticipating customer needs. Handle transactions including POS, credit, cash, and exchange/returns with accuracy for cash flow and orders.

Customer Service POS Cash Handling Credit Processing Sales