Open to opportunities

Shaunna Alligood

@shaunnaalligood

Message

I recruit, onboard, and support Medicare insurance teams through operational implementation and training.

United States

Message

What I'm looking for

I'm looking for a remote role where I can support recruiting, onboarding, implementation, training, and operational workflows for insurance or service-focused teams.

At Infinite Odyssey, I manage recruiting, candidate screening, interview coordination, onboarding, contracting, training, and operational implementation for insurance agencies.

I also support sales operations at Echelon Insurance, where I coordinate agent onboarding and training, track KPIs, resolve CRM and enrollment workflow issues, and communicate Medicare compliance requirements. My experience as a Medicare Sales Agent helps me guide agents and candidates through the processes they need to succeed.

Across remote executive support, operations management, and market management roles, I’ve kept teams organized through scheduling, documentation, workflow coordination, reporting, and process improvement.

Experience

Work history, roles, and key accomplishments

Current

Implementation Specialist

Current

Infinite Odyssey

Aug 2026 - Present (1 month)

Manage recruiting activities for insurance agencies, including candidate outreach, screening, follow-up, interview coordination, and candidate communication. Guide candidates through recruiting and onboarding, creating a smooth transition from application through interviewing, placement, contracting, and training.

Current

Sales Operations Manager

Current

Echelon Insurance

Dec 2025 - Present (9 months)

Supported daily sales operations for Medicare insurance agents and leadership. Coordinated agent onboarding, contracting, training, and operational processes.

Sales Operations Medicare Insurance Agent Onboarding Contracting Training KPI Tracking CRM Dialer Enrollment Platforms Compliance Reporting Team Meetings

Current

Medicare Sales Agent

Current

Medicare Insurance

Mar 2024 - Present (2 years 6 months)

Educate Medicare beneficiaries on Medicare Advantage, Prescription Drug Plans, and available coverage options. Conduct needs-based conversations to identify appropriate plans based on client needs and eligibility.

Medicare Medicare Advantage Prescription Drug Plan Coverage Needs Analysis Enrollment Platforms Compliance Client Management Documentation

Executive Assistant

Infinite Odyssey

Jan 2026 - Aug 2026 (7 months)

Provided administrative and operational support to leadership in a fast-paced remote insurance environment. Managed calendars, communications, scheduling, documentation, and day-to-day administrative priorities.

Administrative Support Calendar Management Scheduling Documentation Reporting Coordination Onboarding training coordination Process Improvement

Market Manager

B&T Grocery

Jun 2022 - Mar 2024 (1 year 9 months)

Managed daily business operations in a fast-paced environment. Supervised employees and coordinated daily schedules and responsibilities.

Operations Management Supervision Scheduling Training Customer Service Inventory Management Cash Handling Administrative Support

Executive Operations Manager

Suited Services

Supported executive leadership with day-to-day business operations, administrative priorities, and workflow coordination. Managed operational tasks and processes to help keep business activities organized and running efficiently.

Operations Management Administrative Support Workflow Coordination Onboarding Team Coordination Documentation Process Improvement