SAshaun adzel
@shaunadzel
Dedicated customer service representative with a passion for client satisfaction.
PhilippinesWhat I'm looking for
I'm a customer service representative with a strong commitment to providing exceptional service and building lasting relationships with clients. My experience spans various roles where I've honed my skills in managing inquiries, resolving issues, and exceeding sales goals. I thrive in fast-paced environments and enjoy the challenge of meeting customer needs with a positive attitude.
At Awesome CX Davao, I not only managed customer inquiries related to fashion and technology but also provided technical support for NZXT products. My ability to understand current trends and technical details has allowed me to deliver informed recommendations and solutions, fostering brand loyalty and customer satisfaction. I take pride in my attention to detail and my ability to create comprehensive knowledge bases that empower customers to find solutions independently.
Experience
Work history, roles, and key accomplishments
Customer Service Representative I
Awesome CX Davao
Aug 2022 - Present (2 years 10 months)
Maintained a strong understanding of current fashion trends, designer collections, and seasonal merchandise, providing informed recommendations to customers. Managed point-of-sale transactions, processed returns and exchanges, and maintained accurate inventory records. Addressed customer inquiries and concerns through phone, email, and chat correspondence, while also providing technical support fo
Customer Service Representative
Alorica Davao
Oct 2020 - Present (4 years 8 months)
Provided exceptional customer service to homeowners regarding American home warranty claims and inquiries. Processed and managed warranty claims, ensuring timely and accurate resolution. Responded to customer inquiries via phone, email, and chat, addressing concerns and providing solutions.
Education
Degrees, certifications, and relevant coursework
Holy Child College Of Davao
Primary Education, General Studies
Completed primary education, focusing on foundational subjects and basic academic skills. Developed early literacy and numeracy skills.
San Pedro College
Junior High School Diploma, General Studies
Completed junior high school curriculum, building upon foundational knowledge and exploring various academic disciplines. Engaged in core subjects and extracurricular activities.
San Pedro College
Senior High School Diploma, Accountancy, Business and Management
Completed senior high school with a specialization in Accountancy, Business, and Management (ABM) strand. Gained foundational knowledge in business principles, financial concepts, and management strategies.
University of Mindanao
Undergraduate Studies (incomplete), Marketing Management
Undertook one year of college studies in Marketing Management. Focused on fundamental marketing principles, consumer behavior, and market analysis.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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