Shashank Upadhyay

At inMorphis Consulting, I deliver ITOM and ITSM work on enterprise client engagements. I run Discovery, administer MID Servers, and use Agent Client Collector and Service Graph Connector to populate and maintain the CMDB.

I designed Service Catalog items with Flow Designer automation and contributed to the Employee Center portal. I also developed an ITSM Event Management System, created Virtual Agent topics, connected Jira with ServiceNow, and delivered REST API integrations.