doreen Musuli

I am a highly motivated and adaptable professional with over 5 years of experience in Credit. My expertise lies in analyzing complex issues and developing innovative solutions that enhance process optimization and client management. I thrive in fast-paced environments and excel in collaborating with teams to deliver tasks on time and to the highest standards.

In my current role as a Senior Collections Associate at Sunculture Kenya, I implemented a comprehensive trend analysis system that resulted in a 15% increase in early identification of potential problem areas within the PayG collectibles. My strategic solutions led to a 30% reduction in arrears and a 40% decrease in overdue payments. I am known for my effective communication skills and my ability to absorb new information quickly, which has been instrumental in enhancing customer engagement strategies and achieving significant debt recoveries.

Throughout my career, I have consistently demonstrated my commitment to maintaining high-quality service delivery. I have successfully managed portfolios, assessed credit risk, and built strong relationships with clients, ensuring a high level of satisfaction. I am eager to bring my skills and experience to a dynamic organization that values excellence and innovation.