Open to opportunities

Nancy Kibii

@nancykibii1

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Finance professional specializing in credit, portfolio management, and client relations.

Kenya

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What I'm looking for

I am looking for a finance role where I can manage credit portfolios, reduce NPLs, support business growth, and develop professionally within a collaborative organization.

I am a finance professional with hands-on experience in credit analysis, portfolio management, client acquisition, and customer service across SACCO and microfinance environments. I have a track record of implementing policies and procedures to manage non-performing loans, improve efficiency, reduce operating costs, and meet sales and portfolio targets.

I communicate effectively with clients and colleagues, support business development and cross-selling of financial products, and bring practical administrative and reporting skills from roles in reception and branch operations. I seek opportunities to grow while contributing to an organization's financial health and customer experience.

Experience

Work history, roles, and key accomplishments

Client Relationship Officer

Kechita Capital Investment

Nov 2023 - Jan 2026 (2 years 2 months)

Recruited and managed clients, promoted financial products (loans, savings) to meet sales targets, and analysed loan applications to ensure timely disbursement and maintain a healthy portfolio.

Client Acquisition Credit Analysis Portfolio Management Cross Selling Customer Service Business Development Disbursal

Receptionist / Administrative Assistant

Inuka Africa

Jan 2017 - Dec 2022 (5 years 11 months)

Managed reception duties including greeting clients, scheduling appointments, registering patients, handling inquiries, and performing administrative tasks to ensure smooth operations.

Appointments Data Entry Customer Service Office Administration

Trainee Credit Clerk

Magereza Sacco Ltd

Oct 2015 - Dec 2016 (1 year 2 months)

Prepared and monitored schedules, maintained member accounts, calculated refunds, tracked loan files, and produced monitoring reports to support credit operations during internship.

Reporting Verification Credit Administration

Intern Accounts Assistant

Keiyo Teachers Sacco Ltd

Oct 2010 - Dec 2010 (2 months)

Assisted with account preparation, opening new member accounts, updating statements, appraising loans, filing documents, and delivering literacy training to customers during internship.

Statement Updates Customer Training