Open to opportunities

Sharone Brown-Clarke

@sharonebrown-clarke

Dedicated virtual assistant and quality analyst focused on customer satisfaction through efficient processes and accurate records.

Jamaica

Message

What I'm looking for

I’m looking for a customer-focused role where I can use my virtual assistant and quality assurance experience to improve satisfaction, streamline operations, and strengthen performance in a fast-paced, supportive team.

I’m a Virtual Assistant/Quality Analyst passionate about maintaining customer satisfaction and helping teams succeed. I create new processes and systems that improve customer service, while staying organized with accurate records in fast-paced environments.

In my current role, I provide administrative and customer support in home healthcare—assigning patients to clinicians, managing patient records, coordinating care activities, handling high-volume calls and faxes, and supporting insurance verification. I resolve scheduling and patient concerns while protecting confidentiality, accuracy, and compliance with healthcare standards.

I’ve also delivered strong service across dental booking, technical support, chat support, and medical billing, and I bring a quality mindset from testing and defect detection work. Cross-trained in call monitoring, agent coaching, and performance improvement, I’m committed to thoughtful communication, efficient multitasking, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Allone Home Healthcare

Sep 2025 - May 2026 (8 months)

Provided virtual administrative and customer support, assigning patients to clinicians and coordinating care activities while maintaining accurate, confidential records. Managed high volumes of inbound and outbound calls and faxes and supported insurance updates and verification.

Patient Scheduling Healthcare Documentation Call Handling Fax Management Insurance Verification Confidentiality Administrative Support Data Entry

Front Desk Clerk

Reach As

May 2023 - Mar 2025 (1 year 10 months)

Scheduled dental appointments and managed patient inquiries while coordinating with dental staff to ensure smooth patient flow. Maintained accurate records using dental software and delivered friendly, professional customer service.

Appointment Scheduling Dental Software Customer Service Record keeping Data Entry Conflict Resolution Communication

Quality Analyst

Sutherland Global

Jul 2020 - Apr 2023 (2 years 9 months)

Performed quality assurance focused on user satisfaction and continuous improvement by testing processes and detecting defects. Produced product quality assurance feedback to support ongoing performance improvements.

Quality Assurance Product Quality Assurance Process Improvement Documentation Performance Improvement

Chat Representative

Influx Inc.

Oct 2019 - Apr 2020 (6 months)

Managed large volumes of chat inquiries while solving problems and communicating clearly to maintain a positive brand experience. Ensured effective, transparent support from initial contact through resolution.

Chat Support Problem Solving Customer Service Transparent Communication inquiry handling Multitasking Customer Satisfaction Documentation

Technical Support Agent

Alorica Inc.

Jan 2019 - Sep 2019 (8 months)

Provided technical support by identifying and resolving customer technical problems with clear, detailed assistance. Maintained professional communication and supported client satisfaction through effective issue handling.

Technical Troubleshooting Customer Support Issue Resolution Technical Communication Detailed Assistance PROFESSIONAL Documentation Customer Satisfaction Multitasking

Medical Billing Specialist

iTel Bpo

Nov 2016 - Jan 2018 (1 year 2 months)

Processed insurance claims and verified patient information while upholding confidentiality and healthcare regulations. Maintained accurate billing records and supported healthcare documentation requirements.

Medical Billing Insurance Claims Processing Healthcare Compliance Confidentiality Healthcare Documentation Data Entry Billing Software Record keeping

Supervisor

Pluck & Fry

Aug 2016 - Nov 2016 (3 months)

Supervised day-to-day poultry processing operations, leading team activities while maintaining equipment and ensuring food safety compliance. Maintained production performance in a fast-paced environment with a focus on safety and regulation adherence.

Team Management Equipment Maintenance Food Safety Safety Compliance Production Supervision Performance Monitoring Operations Leadership

Customer Service Representative

Teleperformance

Apr 2016 - Aug 2016 (4 months)

Handled a large volume of incoming calls, addressing customer concerns with professionalism and empathy across multiple industries. Provided outstanding customer service by resolving requests and maintaining accurate communication.

Customer Service Empathy Issue Resolution PROFESSIONAL Conflict Resolution Documentation Multitasking

Customer Service Representative

Acs-Xerox Company

May 2011 - Aug 2012 (1 year 3 months)

Provided customer support by answering questions and processing customer requests with a strong focus on service excellence. Maintained professional communication to satisfy customers in a fast-paced environment.

Customer Service Communication Multitasking Record keeping Customer Satisfaction Documentation